FAQ

Preguntas frecuentes sobre productos.

What is the minimum order quantity (MOQ)?

MOQ varies by product. Standard raincoats start at 500 pcs, rain ponchos at 2,000 pcs, waders at 300 pairs, and disposable PE products at 5,000 pcs. Custom orders may have different requirements. Contact us for specific product MOQs.

Can I get samples before placing a bulk order?

Yes, we provide samples for quality evaluation. Sample fees may apply for custom designs, but these are typically refunded with your first bulk order. Standard product samples are often free; you cover shipping.

What certifications do your products have?

Our products are CE certified and comply with EN343 (rain protection), EN20471 (high visibility), and REACH (chemical safety). Our facility is ISO 9001:2015 certified. Third-party verification by SGS and TUV is available.

What is the typical lead time?

Standard products: 15-25 days. Custom/OEM orders: 25-35 days. Lead times may vary based on order volume, product complexity, and production schedule. Rush orders can be accommodated.

Do you offer OEM and private label services?

Yes. We provide full OEM manufacturing under your brand, including custom labels, hang tags, packaging, and documentation. Private label options are available for our existing product designs.

What materials do you use?

We work with PVC, EVA, PE, polyester with PU coating, nylon, and 3-layer waterproof membranes. All materials are sourced from certified suppliers and tested for safety and durability.

How is shipping handled?

We ship FCL (Full Container Load) and LCL (Less than Container Load) to 60+ countries. Complete export documentation is provided. We work with major shipping lines and can ship to your preferred forwarder.

What payment terms do you accept?

We accept T/T (wire transfer) and L/C (letter of credit). Standard terms: 30% deposit with order, 70% before shipment. Flexible terms available for established partnerships.