Devoluções e reembolsos

1. Quality Guarantee

Every order undergoes QC inspection before shipment. We guarantee that products meet the agreed specifications and quality standards.

2. Inspection Period

Buyers have 7 calendar days after receiving goods to inspect and report any quality issues or discrepancies. Claims after this period may not be accepted.

3. Returns

Returns are accepted for:

• Manufacturing defects (seam failures, material defects)
• Incorrect items shipped
• Quantity discrepancies exceeding 2%

Returns are NOT accepted for custom/OEM products unless defective.

4. Refunds

Refunds are processed within 14 business days after the returned goods are received and inspected. Refund method matches the original payment method.

5. Contact

For return requests, contact us at info@tiancigear.com with your order number and photos of the issue.